Careers

Job description

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
2. Log customer enquiry on in-house systems.
3. Where a problem has been raised, perform 1^st Line troubleshooting by identifying problem clearly by asking customer pertinent questions, then using in-house systems investigate.
4. Determine if single/local problem or more widespread.
5. Determine the best solution to resolve the issue based on details provided by customers.
6. Record actions on in-house systems.
7. If unable to resolve the issue locally, escalate it to UK based engineers.
8. Keep customer informed of actions/status on a regular basis.

Candidate attributes

1. Bachelor’s Degree or equivalent in a relevant discipline.
2. Proven experience as a help desk technician or other customer facing role.
3. Tech savvy with working knowledge of telecom products. Experience of mobile IoT devices like vehicle trackers, asset trackers an advantage.
4. Must be proficient in MS office applications (Excel, Word, PowerPoint). Knowledge of SQL and servers and advantage.
5. Good understanding of computer systems, mobile networks and other tech products.
6. Ability to clearly identify customers problem, diagnose and resolve basic technical issues.
7. Excellent communication skills / Telephone manner.
8. Willing to work in shifts or be on call when required.
9. Customer-oriented and cool-tempered.
10. Proficiency in English to communicate with UK based experts.

Training will be provided to suitable applicants.

To apply, send your details to careers@asian-iot.com

Job description

1. Installation and commissioning of GPS tracking equipment in customer vehicles in accordance with company procedures.
2. Installation of other IoT equipment.
3. Servicing of above equipment as required.

Candidate attributes

1. Vocational Certificate or higher in Electrical and Electronics, auto-electrics, telecommunications, Computer or related fields
2. Experience working in the areas of auto-electrics, telecommunications or satellite.
3. Knowledge of GPS / Vehicle tracking systems an advantage.
4. Basic computer knowledge.
5. Able to use MS Office (Excel, Word, PowerPoint)
6. Honest and customer focused.
7. Should have own vehicle and be prepared to travel to customers premises.

Necessary training will be provided.

Salary will include an allowance for use of own vehicle and an ongoing incentive package based on the volume of satisfactory installations (i.e. installations that have been done correctly and don’t require a return visit)

To apply, send your details to careers@asian-iot.com

Job description

1. Define and understand target market.
2. Develop targeted sales strategies together with company management.
3. Use social media to stimulate market growth.
4. Create new major account customers and account manage these customers
5. Build good relationships with customers; undertake after sales service, including debt collection.
6. Check and follow the work of the team, including installation.
7. Recruit sales staff / sales engineers
8. Train new sales staff, consulting and support team
9. Prepare a monthly report to summarise sales activity and forecast monthly and quarterly, future sales.
10. Other tasks as assigned.

Candidate attributes

1. Male – Female, age 25+.
2. Bachelor’s degree or higher.
3. Have 3 years of experience in the sale of products for commercial vehicles or more than 5 years of other product sales experience.
4. Have good negotiation and presentation skills.
5. Have the skills to communicate effectively.
6. Capable of using computers and other IT equipment.
7. Able to use MS Office (Excel, Word, PowerPoint).
8. Willing to accept pressure and adapt to various conditions of work.
9. Able to generate own sales leads.
10. Able to supervise sales team and track their progress.
11. Good ability in spoken and written English as well as Thai.

Necessary ongoing product training will be provided.

Salary will include an allowance for travel expenses and an uncapped incentive package based on the volume of satisfactory sales.

To apply, send your details to careers@asian-iot.com

Job description

1. Find new customers and promote sales to existing customers.
2. Offer products and services to customers by phone.
3. Meet sales and call volume targets agreed with sales manager.
4. Complete admin tasks to facilitate sales, such as making a quotation, selling, making orders.

Candidate attributes

1. Male – Female, age 22+.
2. Vocational level education, or higher, in related field.
3. Have effective communication skills and persuasive telephone manner.
4. Have good negotiation and presentation skills.
5. Capable of using computers and other IT equipment.
6. Able to use MS Office (Excel, Word, PowerPoint).
7. Willing to accept pressure and adapt to various conditions of work.
8. Able to generate own sales leads.

Necessary ongoing product training will be provided.

Salary will include an uncapped incentive package based on the volume of satisfactory sales.

To apply, send your details to careers@asian-iot.com